Service Maintenance Software - InterAcct

The administration work load and paperwork to run a Service Department can just about ‘kill’ any profits from it.

The InterAcct Service Maintenance software is designed to run efficiently with minimal effort being required.

Attached to the central database of Clients & Prospects is the Service Menu.
Here, you can record multiple Site Locations per customer.
At each site location, you can record what equipment is installed, and the Service Contract(s).
A service/maintenance contract can be on multiple items of each Equipment Type, across multiple service intervals.
It automatically sets up a forward schedule of maintenance jobs, with an estimate of the labour hours and materials required.
Scheduled Service jobs are created automatically. Search enquiries allow you to schedule employees in advance.
InterAcct also sets up an automatic periodic invoice plan so that service contract billing are not overlooked, and takes little or no Admin effort.
As actual employee time sheet hours are recorded against job, and materials issued to jobs, there is a simple check to see that the service contract remains profitable throughout it’s term.
The “Service” software module is often personalised to allow detailed specifications on equipment – specific to the InterAcct customer’s industry.
Employees can maintain a work schedule/diary by date & time.

Non scheduled service jobs can be entered for a customer’s (or Prospect’s) equipment. Service history is updated. The service job can be done on-site, in the workshop, or at a Sub Contractor’s location.
For ad-hoc service jobs, the customer’s equipment register can be created ‘on the fly’ by the system for new equipment items.
For “Do & Charge” type service work, you can automatically create Draft Invoices, edit them if necessary, and then process them en bulk. Less admin time again.
There are standard search enquiry screens by a Type, Make, Model – by Customer.
You can search on Warranty expiry, or Service Contract expiry dates.
You can also search on Serial numbers – by customer.
The Property database allows you to search on physical property addresses, regardless of who the current owner is, and see what work has taken place at that location.
The standard reports can also be personalised to suit.